Check you're speaking to Matrix Solutions

Your passport, OCI card and personal documents are sensitive. Before you send them to anyone, it's worth confirming who you're dealing with. This page lists our only official channels and the registrations you can check for yourself.

Our official channels

These are the only channels we contact clients from, and the only ones we ask clients to use.

Telephone
020 8050 8295
Office hours
Monday to Saturday, 08:30–19:00

Our WhatsApp is a verified WhatsApp Business account. Check that the number matches the one on this page.

Our registered office is 4th Floor, Silverstream House, 45 Fitzroy Street, London, Camden, W1T 6EB.

What we do not do

  • We do not contact clients from any other phone number or WhatsApp account.
  • We do not ask for payment into a personal bank account. Payments are taken through our website and processed by Stripe.
  • We do not ask for your passport or OCI documents through social media messages or unsolicited calls.
  • We do not cold-call people offering OCI or passport services.

If you receive a message or call claiming to be from Matrix Solutions on a different number, do not send documents or money. Message us on 07309 081666 and we will confirm whether it came from us.

Registrations you can check

Everything below is on a public register. You can look each one up before you send us anything.

  • Companies House — UK Matrix Solutions Ltd, company number 13295750
  • Information Commissioner's Office (ICO) — data protection registration ZC142664
  • UK Intellectual Property Office — trade mark application no. UK00004414145 (MATRIX SOLUTIONS and the Matrix Solutions logo)
  • Google — 4.9 out of 5 across our client reviews

Before you send documents to anyone

We would say the same to anyone handing over a passport, whether to us or to another provider:

  • Ask for their company registration number and check it on Companies House.
  • Ask for their ICO registration number and check it on the ICO register. A firm handling passport scans and personal data in the UK should be registered.
  • Check where payment is going. A business payment should not land in a personal bank account.
  • Check the number you're messaging matches the one published on their website.

A provider who can answer those four questions is one you can verify. That is the point.

Not sure whether a message came from us? Send it to us on WhatsApp — 07309 081666 — and we'll confirm. There's no charge and no obligation.

Contact Matrix Solutions