Check you're speaking to Matrix Solutions

Your passport, OCI card and personal documents are sensitive. Before you send them to anyone, it's worth confirming who you're dealing with. This page lists our only official channels and the registrations you can check for yourself.

Our official channels

These are the only channels we contact clients from, and the only ones we ask clients to use.

Telephone
020 8050 8295
Office hours
Monday to Saturday, 08:30–19:00

Our WhatsApp is a verified WhatsApp Business account. Check that the number matches the one on this page.

Our registered office is 4th Floor, Silverstream House, 45 Fitzroy Street, London, Camden, W1T 6EB.

What we do not do

  • We do not contact clients from any other phone number or WhatsApp account.
  • We do not ask for payment into a personal bank account. Payments are taken through our website and processed by Stripe.
  • We do not ask for your passport or OCI documents through social media messages or unsolicited calls.
  • We do not cold-call people offering OCI or passport services.

If you receive a message or call claiming to be from Matrix Solutions on a different number, do not send documents or money. Message us on 07309 081666 and we will confirm whether it came from us.

Registrations you can check

Everything below is on a public register. You can look each one up before you send us anything.

  • Companies House — UK Matrix Solutions Ltd, company number 13295750
  • Information Commissioner's Office (ICO) — data protection registration ZC142664
  • UK Intellectual Property Office — trade mark application no. UK00004414145 (MATRIX SOLUTIONS and the Matrix Solutions logo)
  • Google — 4.9 out of 5 across our client reviews

Google reviews

What clients say

4.9428 Google reviews

Sorted by relevance on Google

  • Outstanding service from UK Matrix Solutions Ltd for our family of three's OCI card applications. The team was exceptionally professional, responsive, and prompt at every stage, guiding us smoothly through the entire process. Every query was answered quickly and clearly, which made what can be a complex application completely stress-free. Highly recommended for anyone needing OCI or Indian passport services in the UK. Thank you for the excellent support!

    Asheesh Anand2 weeks ago
  • I had an excellent experience with UK Matrix Solutions LTD for my Indian passport renewal process. The team was extremely helpful, professional, and supportive throughout the entire process. They guided me clearly at every step, answered all my questions patiently, and made what could have been a stressful process very smooth and straightforward. Their service was brilliant, efficient, and highly reliable. I truly appreciate their dedication and excellent customer support. I would highly recommend UK Matrix Solutions LTD to anyone looking for assistance with passport or visa services.

    Alfred Samuela month ago
  • Prompt and reliable. They made my OCI application smooth and hassle-free. I had changed my name after receiving my naturalisation certificate and knew the Indian embassy might give me a hard time because of the name change. Matrix guided me on exactly which documents were required and did not ask for any documents from India (which I was worried about, as obtaining them would have taken ages) for the OCI to be issued in my new name. I would definitely recommend them for peace of mind.

    Adam Raphic4 months ago
  • The naturalisation and OCI services provided by Matrix Services are outstanding. Their extensive industry experience and in-depth knowledge of the end-to-end process instilled a high level of confidence that our application would be handled efficiently and accurately. JP was professional, courteous, and consistently helpful throughout the process. His guidance ensured a smooth and hassle-free experience for our entire family. I would highly recommend his services to anyone seeking reliable and efficient support with naturalisation and OCI applications.

    Raj Raj2 months ago
  • I had a very positive experience with the passport renewal service. The staff were courteous, knowledgeable, and took the time to explain each step of the process. They handled my queries patiently and ensured all my documents were in order, which made the whole experience stress-free. The service was quick, organized, and very professional. I truly appreciate their assistance and would highly recommend this service to others.

    REEJA LINJU2 months ago

Before you send documents to anyone

We would say the same to anyone handing over a passport, whether to us or to another provider:

  • Ask for their company registration number and check it on Companies House.
  • Ask for their ICO registration number and check it on the ICO register. A firm handling passport scans and personal data in the UK should be registered.
  • Check where payment is going. A business payment should not land in a personal bank account.
  • Check the number you're messaging matches the one published on their website.

A provider who can answer those four questions is one you can verify. That is the point.

Not sure whether a message came from us? Send it to us on WhatsApp — 07309 081666 — and we'll confirm. There's no charge and no obligation.

Contact Matrix Solutions