About us
About Matrix Solutions
UK-based preparation support for OCI, Indian passport, surrender, NRI PAN and Indian visas — here is how to reach us, who we are, and how we are registered.
Contact details
- Landline
- 020 8050 8295
- Mobile & WhatsApp
- 07309 081666 Message on WhatsApp →
- Hours (office & WhatsApp)
- Mon–Sat, 08:30–19:00
- Offices
- London office: 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EBBirmingham office: Suite 2A, Blackthorn House, St Pauls Square, Birmingham B3 1RL
Not sure whether a message is really from us? Check our official channels to confirm our only phone, WhatsApp and email, and the registrations you can look up.
Our story
Matrix Solutions, operated by UK Matrix Solutions Ltd, began out of a familiar frustration: hours spent on confusing government websites, outdated guidance, and unclear VFS requirements — followed by applications returned for minor errors.
Since 2017, we have helped Indian-origin families across the UK with OCI applications, Indian passport renewals, PCC, PAN cards, and visa services. What started as a small consultancy has grown into one of the most active NRI documentation practices in the country, with more than 30,000 applications prepared.
We are not a call centre or an offshore operation. We are a UK-registered company based in London, with a branch in Birmingham, staffed by people who understand VFS centres, UK documentation, and the challenges NRIs face.
Registered and accountable
- Company name
- UK Matrix Solutions Ltd Trading as Matrix Solutions
- Company number
- 13295750
- Data protection (ICO)
- ZC142664
- Registered since
- 2021 (operating since 2017)
London office
4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB
Birmingham office
Suite 2A, Blackthorn House, St Pauls Square, Birmingham B3 1RL
What makes us different
We speak your language
Support in English, Hindi, and Punjabi. Our team understands Indian documentation requirements because we have navigated them ourselves — no scripts, no generic responses.
Transparent pricing
Our service fee is shown clearly on each service page. VFS and government fees are listed separately. There are no hidden charges — you know what you pay before you start.
Fully remote
Everything is handled via WhatsApp, email, and phone. You send scanned documents; we prepare your application package. You visit VFS only on your appointment day.
Your documents are protected
We are registered with the ICO (ZC142664) and follow UK GDPR requirements. Passport copies, identity documents, and personal information are handled securely, kept only as long as needed and then securely deleted in line with our retention policy. We never resell your data.
WhatsApp support
Available Mon–Sat, 08:30–19:00 — quick replies, clear guidance, and help while you prepare documents or attend VFS.
Full-service coverage
OCI (fresh, renewal, spouse, miscellaneous), Indian passport renewal, PCC, surrender, PAN card, Indian visas, photo formatting, and portal upload assistance — in one place.
Services we cover
For a browsable list with prices and short descriptions, open the all services overview. For UK city hubs (jurisdiction and nearby areas), see UK locations.
- Fresh OCI card application
- OCI through spouse
- OCI Link — current passport
- OCI Passport Details Update (name change, lost)
- Surrender of Indian passport
- Indian passport renewal
- Newborn / minor Indian passport
- Police Clearance Certificate (PCC)
- NRI PAN card
- Indian visa services
- 30 day Indian e-Visa
- 1 year Indian business e-Visa
- Indian paper visa
- OCI photo and signature formatting
- Portal document upload assistance
Cities we serve
Our services are available to all UK residents. Not in these cities? No problem — our service is fully remote and available across all UK regions, Europe, the USA, Canada, Australia, and New Zealand.
UK locations overview — each hub page links to services and explains VFS jurisdiction.
Ready to start?
We usually reply within minutes during support hours.