Specialist support
Portal document upload assistance
Indian Government portals — OCI, Passport Seva, VFS Global — frequently reject submissions for small formatting issues that are difficult to diagnose. Matrix Solutions completes the portal sections for you, formats and uploads supporting documents, and confirms successful submission.
- Flat £59 service fee
- OCI portal, Passport Seva, VFS Global
- Free fix if rejected on our error
Who can use this service
Started yourself and got stuck
You began an application and the portal keeps rejecting your photo, signature, or scans. We take over from where you got stuck and complete the upload.
Want documents handled, not the full service
You are comfortable visiting VFS yourself, but want our specialists to handle the portal sections and document formatting.
Recovering from a rejection
If your application was returned by the High Commission or VFS, send the rejection note. We diagnose what needs to change and resubmit.
Not sure this is the right route? Message us — we confirm before you pay anything.
What your fee includes
- Complete upload of your application via the official OCI / passport portal.
- Field-by-field review before submission — nothing skipped, nothing rushed.
- Photo and signature placement guidance (reformat separately if needed).
- Live WhatsApp support throughout the upload.
- Same-day turnaround during UK office hours.
- Free rework if rejection occurs due to our upload error.
What happens after payment
Tell us which portal and case
WhatsApp the portal name (OCI, Passport Seva, e-Visa) and your situation. We confirm what we can do and the documents we need.
Send documents
Email or WhatsApp scans of the documents required. No originals are needed at this stage.
We complete the portal sections
Forms completed, photo and signature reformatted, scans uploaded, and the application progressed to the point where you (or we) can pay the government fee.
Submission confirmation
We confirm the successful submission and send you the application reference. If a VFS visit is required, we can also book the appointment.
Government / VFS fees are paid separately by you at the appointment — see the fee table below.
Fees, in plain terms
| Item | Detail |
|---|---|
| Matrix service fee | £59 per applicant |
| Government / VFS fees | Offset against our full application service if you upgrade later. Government fees paid separately. |
| Our turnaround | Submission within 24–48 hrs |
| Authority processing | Depends on the destination service |
Standalone portal upload fee is shared on WhatsApp. If you later upgrade to our full application service (with VFS booking and end-to-end tracking) the portal fee is offset against the upgrade.
Timelines are conditional and confirmed for your case.
Common questions
Which portals do you support?
OCI portal, Passport Seva (passport renewal / reissue / minor), the Indian e-Visa portal, Indian visa pages we support, and VFS Global submissions. We confirm scope before you pay.
Will you also book my VFS appointment?
Yes — VFS booking can be added on for cases that need it. We confirm fees on WhatsApp.
Do you support cases for clients outside the UK?
Primarily UK, but we can sometimes help applicants in Europe and other countries — send your details and we will confirm.
How quickly will the portal upload be done?
Standard turnaround is within 24 to 48 hours of receiving all documents in correct form. Same-day completion may be available — ask on WhatsApp.
What is your fee?
Our portal-only fee is shared on WhatsApp once we know which portal and which case. The fee is offset if you upgrade to our full application service later.
Important notes
- Final decisions and timelines sit with the relevant authority — we prepare and guide; we do not guarantee outcomes.
- Matrix Solutions (UK Matrix Solutions Ltd) is not affiliated with VFS Global, the Indian High Commission, or the Government of India.
- Companies House no. 13295750 · ICO ZC142664.
Unsure which service fits? Contact us — we confirm before you pay.